(5.0 / 5)1852+ Ratings

Hartmann Reviews

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Overall Rating

5.0
6 Reviews
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About Hartmann

Hartmann is a top quality luxury luggage & travel accessories brand in operation since 1877. The company was founded in Milwaukee, Wisconsin, USA by Joseph Hartmann, a trunk maker. Today, Hartmann makes travel bags, luggage, business cases, backpacks, and accessories that are known for their quality craftsmanship and timeless design. The brand's products are made using premium materials such as leather, nylon, and polycarbonate. Hartmann's luggage features a patented dual-trolley handle system that allows for effortless handling and maneuvering, while the company's business cases come with a range of organizational features such as laptop compartments, zippered pockets and card slots. Hartmann's product range includes both soft-sided and hard-sided luggage, as well as a range of carry-on bags and duffels. The company also offers a range of travel accessories such as packing cubes, toiletry bags, passport covers. The brand prides itself on its commitment to quality, craftsmanship, customer service and warranty.

Hartmann Pros & Cons

Pros & Cons of Hartmann.com

Pros

  • Wide Product Range: Offers a comprehensive selection of medical supplies and solutions, catering to various healthcare needs.
  • Quality Assurance: Known for high-quality products backed by rigorous testing and standards, ensuring reliability and safety.
  • User-Friendly Interface: The website is designed for easy navigation, making it simple for customers to find and purchase products.
  • Customer Support: Provides robust customer service options, including assistance with orders and inquiries.
  • Sustainability Practices: Committed to environmentally friendly practices in product development and packaging.

Cons

  • Limited International Shipping: Currently does not offer international shipping, restricting access for global customers.
  • Return Policy Restrictions: The return policy may include conditions that some customers find inconvenient, such as restocking fees.
  • Potential High Prices: Some products may be priced higher compared to competitors, which could deter budget-conscious buyers.
  • Shipping Delays: Customers may experience delays in shipping, particularly during peak times or due to carrier issues.
  • Complex Warranty Terms: Warranty coverage can be complicated, with specific conditions that may confuse customers.

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Hartmann Customer Reviews (6)

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Karl Perkins
Karl Perkins
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Feb 10, 2023
Sander Gregersen
Sander Gregersen
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Feb 9, 2023
Nicolas Davignon
Nicolas Davignon
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Feb 8, 2023
Berta Nucci
Berta Nucci
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Feb 8, 2023
Elise Page
Elise Page
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Feb 7, 2023
Mary Digby
Mary Digby
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Feb 7, 2023

Hartmann Customer’s Q&A

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Hartmann Features and Benefits

Key Features and Benefits of Hartmann.com

  • Innovative Solutions: Hartmann focuses on pioneering healthcare solutions, particularly in wound management and infection prevention, reflecting a commitment to improving patient outcomes.

  • Digital Transformation: The company emphasizes the integration of digital technologies, including AI and IoT, to enhance product functionality and create a more connected healthcare ecosystem.

  • Comprehensive Product Range: Hartmann offers a wide array of medical products designed for various healthcare needs, ensuring that both professionals and patients have access to effective solutions.

  • Sustainability Commitment: The brand is dedicated to sustainable practices, focusing on environmentally friendly products and processes that contribute to overall health improvements.

  • Collaboration with Technology Partners: Partnerships with companies like SAP enhance operational efficiency and support innovative product development, ensuring that Hartmann stays at the forefront of healthcare technology.

  • Focus on Customer Value: Hartmann aims to derive insights from data to improve customer experiences, aligning products with the specific needs of healthcare institutions and patients.

  • Long-standing Expertise: With nearly 200 years in the industry, Hartmann combines historical knowledge with modern advancements to address current healthcare challenges effectively.

  • Global Reach: The company operates internationally, allowing it to adapt and respond to diverse healthcare markets and needs.

  • Quality Assurance: Products are developed under strict quality control measures, ensuring reliability and safety for users.

  • Support for Healthcare Professionals: Hartmann provides resources and training for healthcare providers, enhancing their ability to deliver quality care.

About Hartmann.com Prices and Cost?

Hartmann.com offers a variety of luggage and bags. Here are some examples of their products and their prices:

  • Tweed Legend Medium Journey: Originally priced at $900.00, now discounted to $675.00, which is a 25% off.
  • Century Deluxe Medium Journey: Originally priced at $440.00, now discounted to $330.00, which is a 25% off.
  • Herringbone Deluxe Carry-On: Originally priced at $360.00, now discounted to $270.00, which is a 25% off.
  • Luxe II Carry-On: Originally priced at $280.00, now discounted to $168.00, which is a 40% off.
  • Tweed Legend Extended Journey: Originally priced at $1,060.00, now discounted to $795.00, which is a 25% off.

Please note that these prices are subject to change and it's always a good idea to check the website for the most current prices and availability.

Payment Method

Hartmann.com Payment Methods

  • Credit Cards: Hartmann accepts all major credit cards for transactions.

  • PayPal: Payments can be made using PayPal, providing a secure option for online purchases.

  • Electronic Checks: Customers have the option to pay via electronic checks.

  • Bank Wire Transfers: Bank wire transfers are also accepted for payments.

  • Venmo: Payments can be made through Venmo, enhancing payment flexibility.

  • Invoice Payments: For certain transactions, customers may receive an invoice and are required to transfer the total amount within a specified period.

Hartmann FAQs

FAQ

Hartmann Return Policy?

Hartmann.com Return Policy

  • Return Period: Products can be returned within 30 days of receipt.

  • Condition for Returns: Items must be unused, in their original condition, and in the original packaging.

  • Restocking Fee: A 10% restocking fee may apply to refunds.

  • Return Authorization: Customers must contact Customer Service for a return authorization number before sending items back.

  • Shipping Costs: Return shipping costs are the responsibility of the customer.

  • Refund Process: Once the returned item is evaluated and confirmed to meet the return conditions, a refund will be issued.

  • Exchanges: Unused products can also be exchanged for items of equal or greater value, following the same return process.

  • Damaged or Missing Items: If a shipment is damaged or items are missing, customers must report this within 3 business days for assistance.

  • Out-of-Box Failures: Tools or equipment that do not function upon first use must be reported immediately for a return authorization.

  • Warranty Repairs: Items failing after 30 days but within one year may qualify for warranty repair services.

FAQ

How To Open A Hartmann Account?

How to Open an Account on Hartmann.com

  1. Visit the Registration Page: Navigate to the registration page on the Hartmann website.

  2. Complete the Registration Form: Fill out the required registration form with accurate personal and professional details.

  3. Submit the Form: After completing the form, submit it for review.

  4. Approval Process: Await approval, which typically occurs within 24 hours during weekdays.

  5. Access Your Account: Once approved, log in to access all available features and benefits of the site.

  6. Review Terms and Policies: Familiarize with the terms of use and related policies before using the account.

  7. Password Reset: If necessary, follow the instructions to reset your password by contacting customer support.

FAQ

Hartmann Alternatives

Top 10 Alternatives to Hartmann.com

  1. Mediclinic International - A private hospital group operating in Southern Africa, Switzerland, and the UAE.
  2. Billed Right - Specializes in medical billing services.
  3. Capital Health Screening Centre - Provides various healthcare services.
  4. Vivere Health - Focuses on fertility management and partnerships with healthcare practices.
  5. Smith & Nephew - A global medical technology company known for advanced wound management and surgical devices.
  6. Mölnlycke - Offers products and services for wound care, surgical, and infection prevention.
  7. Coloplast - Develops products for intimate healthcare needs, including ostomy care and continence care.
  8. L&R USA - Provides medical supplies and solutions for wound care and compression therapy.
  9. Stryker - Known for innovative medical technologies, particularly in orthopedics and surgical equipment.
  10. Kimberly-Clark - Offers a wide range of health and hygiene products, including surgical masks and gloves.
FAQ

What is the dual-trolley handle system?

The dual-trolley handle system is a patented feature that allows for effortless handling and maneuvering of Hartmann's luggage.
FAQ

Does Hartmann offer business cases with laptop compartments?

Yes, Hartmann's business cases come with a range of organizational features including laptop compartments, zippered pockets, and card slots.
FAQ

Does Hartmann offer travel accessories?

Yes, Hartmann offers a range of travel accessories such as packing cubes, toiletry bags and passport covers.
FAQ

What is Hartmann's limited lifetime warranty?

Hartmann offers a limited lifetime warranty on all of its products, which covers manufacturing defects and workmanship issues.
FAQ

Where can I buy Hartmann products?

Hartmann products are sold in select department stores, specialty retailers and online.
FAQ

About Hartmann.com Popular Products and Services?

Hartmann.com is known for its luxury travel bags and luggage. They have been a leading brand in this industry since 1877. Their website offers a variety of collections for customers to explore. One of the popular collections includes the Tweed Legend Medium Journey and the Century Deluxe Medium Journey. They often have sales, allowing customers to purchase these high-quality products at discounted prices. In addition to luggage, they also offer business cases, backpacks, and travel accessories. They are committed to providing quality and durability in all their products. All orders and personal information on their site are transmitted through a secure server, ensuring a safe shopping experience for their customers. They also offer free standard shipping on orders $250 or more. If the information provided is not enough, please let me know.

FAQ

Hartmann.com Return Policy?

Hartmann.com has a Return Policy that guarantees total customer satisfaction. If not completely satisfied with an online purchase, unused merchandise may be returned within 60 days of the original shipped date for a prompt refund. The refund will be for the merchandise total, plus any applicable sales tax paid. Please allow 14 business days for the return to be processed and 1 to 2 billing cycles for the credit to show up on the credit card statement. If any part of an order that was part of a promotion is returned, the refund may be reduced. Merchandise must be returned to the point of purchase and not to the fulfillment center.

As for the Shipping Policy, once an order has been processed, it is not possible to upgrade or change shipping methods, or modify or cancel items on the order. A variety of carriers are used for each shipping option, and the most appropriate delivery method for the desired shipping address is chosen. Please note that carriers may require someone to sign for the shipment. International Shipping is not available at this time. The shipping charges are as follows: For the Contiguous U.S., standard 2-5 business day shipping is free regardless of the order total. Expedited (2-3 Business Days) shipping costs $45.00 for luggage and $30.00 for bags & accessories. Priority (1-2 Business Days) shipping costs $80.00 for luggage and $45.00 for bags & accessories. Standard Shipping to Alaska, Hawaii, Puerto Rico, and Guam has a per order surcharge for oversized items ranging from $19.99 to $79.99 depending on the order total. Please allow 1-2 business days for processing. Deliveries to APO/FPO addresses may take up to 4-6 weeks shipping time by the carrier. All rates are subject to change at any time. Hartmann does not offer international shipping at this time. If you use a freight forwarder or ship to a non-residential address, Hartmann is not responsible for damage, defect, material difference, or loss that occurs to goods after they're delivered. This means that Hartmann is not able to provide a replacement of, or refund for, any such goods delivered to a freight forwarder or non-residential address. You should instruct freight forwarders to refuse goods that arrive damaged, and goods lost after being received by a freight forwarder or at a non-residential address will be your responsibility.

FAQ

What are some specific products offered by Hartmann?

Hartmann offers a variety of products in several healthcare areas. Some of the specific product categories include Wound Management, Incontinence Management, Compression and Support Therapy, and Skin Care. These products are designed to promote healing, increase efficiencies, and improve the quality of life. Hartmann is committed to partnering with healthcare professionals across the continuum of care to go further for health. The company has been developing and implementing novel product solutions for nearly 200 years.

FAQ

What is the contact information for Hartmann.com?

Here is the contact information for Hartmann.com:

  • HARTMANN USA, Inc.
    • Address: 481 Lakeshore Parkway Rock Hill, SC 29730 USA
    • Toll-Free: +1-800-243-2294
    • Phone: +1-803-325-7600
    • Fax: +1-803-325-7606
    • Email: info@hartmanninfo.com

For fast support, connect with their Virtual Customer Service Agents to have all your questions answered. Their hours of operation are Monday - Friday: 9:00am - 4:00pm EST. To speak with a customer service representative, call at: 1-855-930-3880.

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